5.3 Disclosure of Information. This is so we can promote the sale of tickets and items that You list for sale. 2.6 Pricing Formats. What was the unforeseen circumstance? 7.2 Copyright. 2.8 Notification. viagogo - Buy & Sell Concert, Sport & Theater Tickets Copyright 2006-2023 OzBargain ABN: 26 144 073 772. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. I was mislead by viagogo and have been completely conned out of this money. How do I unsubscribe from your newsletter? hempcrete australia cost viagogo charge for cancelling sale. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We take no responsibility for such issues. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. We often link to other websites, but we can't be responsible for their content. Please note that service fee amounts may vary by event and are subject to VAT. Login . 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts I have not yet received a refund for the above tickets. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. I'm from singapore and my number is +65 [protected]. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Editor, Marcus Herbert. To be a member of this Site, You must agree to accept the terms in this Agreement. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Viagogo probably had to manually procure tickets on eBay or something. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. viagogo allows individuals to sell unwanted tickets on its platform. To list as a Seller, You must provide a valid credit or debit card. I demand to speak to a manger or someone in charge immediately You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. the price it is sold for on the primary market). viagogo charge for cancelling sale - emhea.com Viagogo customers face fight to get cancelled and postponed event Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. What is the viagogo complaint handling process? We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo complaint: 50 euro charge of cancelled ticket sale viagogo charge for cancelling sale. I wrote to your office requesting refund under 14 days and was ignored. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. There are still plenty of tickets available on the official site. Tickets came for 25/6/17. Why is the price printed on the ticket different to what I paid? Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. We endeavour to rearrange delivery with the customer or arrange a collection point. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 4.1 Double Posting and Removal of Tickets. Can I buy tickets that are personalised with someone else's name on them? Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 2.15 Claims under the viagogo Guarantee. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. 1.3 viagogo Guarantee. viagogo charge for cancelling sale. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. by Ethan More 2 months ago. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. When booking on viagogo, even when you select the amount of tickets you want e.g. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. viagogo charge for cancelling sale The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. This is unacceptable practice and I will pursue this constantly until resolved. 6.6 No Agency. I confirmed the sale and wanted to ship the tickets over. We may also first deduct any amount you owe us from any amount we owe you. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Invalid tickets are defined as anything where buyers are refused entry. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Your prices were miss leading and a scam. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Click here to get notifications about new complaints of Viagogo. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. 21st February 2017 - email to say event had changed starting time 16 interesting facts about mozart; chi st joseph medical records. VIAGOGO scams their customers, DO NOT USE IT. To register, You must provide your real name, address, phone number, and email address. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. shawn mendes tickets order no [protected]. 2.12 Ticket Fulfillment. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. Search. 4.2 Stolen Property. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I am appalled by the lack of honesty, knowledge and training your staff showed. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. Copyright 2017 viagogo. Sellers: once your tickets have sold, viagogo charges a service fee. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. How do I change the email address on my account? HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ Note that this is separate from any VAT viagogo is required to charge on its fees. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 16/06/2022 . What are the viagogo Terms and Conditions? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Look forward to your response . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. I have contacted customer service more than a dozen times without specific answers. 2.8 Payment Authorisation. Note that Your payment may be withheld if you violate this clause. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. 3.4 Indemnity. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. order was cancelled! We do not charge any fees for relisting tickets that you have originally purchased from us. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. I also don't have my tickets either! We are not involved in the actual transactions between Buyers and Sellers. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. 2.11 Ticket Fulfillment. 1.2 Ticketing Exchange. As far as viagogo are concerned person A can not cancel listings on person Bs account. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. This fee will be deducted from your payment. 6.1 No Warranty. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 17th February 2017 - confirmation of ticket purchase I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. Claim it and get a lot of features. Piggyback tickets may not be sold in the same listing. This is misrepresentation. Including any such items constitutes a material breach of these terms and conditions. Fees at 133% of the ticket itself. How do I change the email address on my account? As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. viagogo charge for cancelling sale - discovermade.org 5.2 Violations, Termination and Suspension. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. I wouldn't think it could be that improbable to query this as they have all the data available for them. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. 2.14 Substituted Seat Locations. 6.3 Allocation of Risk. Note that this is separate from any Tax viagogo is required to charge on its fees. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. 2.7 Payment Authorization. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. . With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. 2.4 Listing. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. 6.8 All Sales are Final. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. 2.10 Collecting Payment. I demand my money back as they never made the concert due to it being outside on the heat. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. safemoon price prediction 2025 . All sales and bids are final. How Is Technology Changing How We Treat avarey947? The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The original face. This does not prevent us from varying these terms without reference to them. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. In its FAQ for Can I cancel my sale? (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience.