Correspondence must include the inmate name . What is the difference between Direct Pay and PIN Debit? ICSolutions customer care 888-506-8407 ICSolutions mailing address ICSolutions 2200 Danbury Street San Antonio, TX 78217 Last update: July 11, 2022 Resolution: If you accidentally block an inmate from corresponding, the must submit a request to the local institution's Trust Fund Office to request the block be removed. Accidentally blocked inmate calls. A clear photo is required to create a video visitation and email account. When I receive calls from my contacts, my phone will answer the call without me doing anything. Rate for inmate calls is $0.04384 per minute. // -->