Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Anti-ticket-touting campaigners the FanFair Alliance . He described one category of representations as having been made on an industrial scale. In August 2017, the ACCC announced it was taking Viagogo to court. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. 2.9 a) Exception to Sellers Obligation to Confirm. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. FanFair publishes a guide for getting a refund from Viagogo Getting a refund - Home Affairs 6.11 Permitted use. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. ACCC chairman Rod Sims said the statements created a false sense of urgency. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. Ticket listings are a representation of actual seat location. 6.4 Release. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. How do I unsubscribe from your newsletter? Viagogo will never pay you after you sold your tickets and you can never get back your money. It didn't. Until recently, the final cost price of a ticket . Each refund request must be individually assessed under the relevant legal authority or administrative rules.. "Viagogo is committed to providing an important service to consumers that use our platform," he said. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. it is a scam. To sell tickets, a Seller lists the tickets in the Site database. Warning issued about Viagogo after claims four Wiggles tickets - 9News Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Save. Viagogo still offering worthless tickets to unsuspecting customers - Stuff Join millions of happy customers that have attended their favourite events, thanks to viagogo. 5.4 Making Adjustments. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. If the Google listing says ad, do not click. The. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. 3.4 Indemnity. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. arrow_forward. -Explore the world's largest selection of events. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. We made the case to Google Australia that Viagogo is still up to its old tricks. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. To post a ticket for sale on viagogo You must first register with the Site. 2. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. All sales and bids are final. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. At no time do We provide the Buyer's payment information to the Seller. Yes! You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. This could be a tough call for many internet shoppers. For a list of these situations see 2.12 Seller Payment. Safe ticket buying if you're going to a gig or sporting event. 2.3 Username and Password. By using our Site, You agree to accept this Agreement. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. the sponsorship or nomination was not successful. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. PLEASE REPORT THEM TO PREVENT MORE VICTIM! There are an increasing number of unauthorised ticket resellers operating online. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Stay away from them!!!! Viagogo pays search engines like Google to appear at the top of search results for major events. The email response they send is a template. The "on its site" disclaimer that followed was in a distinctly lighter font. 6.3 Allocation of Risk. Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Read more: VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. Buying tickets to events | ACCC - Australian Competition and Consumer Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. Click to reveal If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. You also agree not to separately contact the Buyer at any time for any reason. We will also add sales or value added tax on our fees as applicable. 6.5 Tax Indemnity. After multiple emails to Viagogo, Kent has been refunded $280. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Find out more about fact-checking at CHOICE. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Viagogo denies withholding refunds for gigs hit by coronavirus 4.1 Double Posting and Removal of Tickets. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. ! You warrant that you are over 18 years old and have the legal capacity to make the transaction. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Cloudflare Ray ID: 7a293b3f6b3e1afb Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. I've bought tickets from Viagogo and I'm now worried they - Quora These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services").
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