Generally; If an event is cancelled - you do not have to do anything. If an event is moved and you cannot make the rearranged date, you should be entitled to . How do I change the email address on my account? 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? The revised version of this Agreement is automatically effective after it is initially posted on the Site. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. What is the viagogo complaint handling process? If your event has been postponed, you do not need to return your ticket. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace Can I buy tickets that are personalised with someone else's name on them? 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . This has reportedly been a long-standing policy of Viagogo. Why can't I see my order or sale in my account? 5.4 Making Adjustments. Dave Chappelle Tickets. 6.8 All Sales are Final. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Please add me to this list as I am almost 100% sure I got scammed. 3. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. Including any such items constitutes a material breach of these terms and conditions. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Complain to the ticketing website. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). No further contact on future rescheduled date since October 2020. BTW the tickets were available also the same day of the concert. "Comparably priced" replacement tickets are determined by viagogo in its discretion. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Travis Scott performs on stage during Wireless festival in London last year. Ticket-holders to postponed events will be able . I had tried calling them and the day of the concert and no answer. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Pretty straightforward, you'd think? Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. 3. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Moreover, this appears to have been Viagogos policy for an extended period. Concert ticket refunds: Tips to have best shot at getting money back A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Add in you are not the original purchaser of the tickets. . By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Rufus Du Sol Tickets. 4.Select the button beside the transaction you want to dispute, then click Continue. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. 2.14 Substituted Seat Locations. Backstreet Boys Tour 2023. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. When We receive an offer by bank transfer, We will check to see if the bank account is valid. How to get a refund from Viagogo - Quora Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Answer (1 of 3): Viagogo runs prudent customer care operations. Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed 2.5 Tax on Seller Proceeds. Coronavirus: Will I get a refund on my ticket if events are cancelled I was promised a refund. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Read more ts would be ready 48 . In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 4. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. Viagogo Refund Policy MoneySavingExpert Forum Viagogo withholding refunds for cancelled events, Which? finds Read Customer Service Reviews of www.viagogo.com - Trustpilot The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Andr Rieu Tickets. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Viagogo customers are struggling to get refunds for cancelled and This tracks your activity using third party cookies. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining As well as was able to select what section I wanted to be in for the price I had selected. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. viagogo - Buy & Sell Concert, Sport & Theater Tickets 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. The whole ordeal cost me almost a thousand dollars. We will not allow You to buy or sell tickets before You have registered with Us. Kiwi issues warning after Viagogo 'ripped off' elderly mother They gave me complete nose bleed seats. Getting a refund on an event ticket - Citizens Advice This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. This company is a total scam. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. This charge is in addition to the amount originally paid for the tickets. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. But to her frustration, Viagogo claimed the refund could take several months. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. We do not control the information provided by other users which is made available through the Site. This article is published to give you an update regarding the class action filed against Viagogo. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Anna Netrebko concert canceled by Taiwan orchestra He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Ticket-holders to postponed events will be able . : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Also,directly on our website! If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Otherwise, avoid!!! This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Viagogo 'refusing' refunds for cancelled and postponed events - what to Note that Your payment may be withheld if you violate this clause. You consent to the exclusive personal jurisdiction and venue of Swiss courts. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 4 replies 17.4K views. To post a ticket for sale on viagogo You must first register with the Site. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Section 75 - Tickets bought from Viagogo and concert cancelled Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! Taking this information, will will help rectify you complaint! It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 5.2 Violations, Termination and Suspension. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. Viagogo will keep saying they already paid you but they will never show you the proof of payment. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. administrator or law firm. your claim status, claim form or questions about when payments are
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