You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. If you do not, for any reason, any refundable amounts will be forfeited to the airline. accounting for a significant proportion of the package. Write a Review. Our agents will give you full details of the itineraries before you book. Travel documents cannot be transferred to another person to use. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Many airlines are offering to waive change fees for flights booked in the next few . Terms of Use | StudentUniverse Please check your applicable loyalty program for the specific terms of your membership. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . You agree that you are bound by such additional terms and conditions. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. That page has the latest coupons, promo codes and deals etc. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. However, some countries (Iceland, Greece, etc.) No compensation is payable in respect of minor changes. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). The tuition rate in force for all programs is based either on program or modality. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Tuition and Fees Refund Policy | Office of the Registrar In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). Transport and accommodation providers have differing cancellation policies and rules. We understand a lot of events have been cancelled due to concerns over COVID-19. www.cdc.gov. Yes! To ensure you are seated next to each other you can either contact us via email or chat with an agent. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Our agents cannot enter these codes once an order has been placed online. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Refund Policy. COVID-19 - My Flight is Cancelled: Do I Get a Refund? Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. Am I eligible to purchase a ticket? To view and book these flights you must be logged in and a confirmed member of StudentUniverse. You will be given immediate feedback on whether the code worked and if not, why. All refunds will be delayed until the situation stabilises. Additional fees for baggage may apply. We will be fully responsible for the proper performance of the package as a whole. We are a Member of ABTA, membership number W325X. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Please understand we are working as hard as we can to help everyone. No date changes are permitted outside of your tickets validity period. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. Please be respectful of our time and other people who need help too and just message us once. And in case you didnt know, you dont have to be a student to book on StudentUniverse. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. Log in to get the phone number and call our agents, who will help you book over the phone. Tuition and Fees Refund Policy. How much can I bring? This applies to future travel credit as well. Occasionally a travel service provider may have to make changes to your original booking. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. No need to worry, your credit is associated with your original booking and not just your email address. Studentuniverse Reviews | Read Customer Service Reviews of However, a travel ban DOES NOT mean that you are automatically eligible for a refund. The short answer is no. Please confirm which airline your credit is with by visiting My Wallet. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. All airline tickets must be issued in the name of the passport/photo identity holder. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Second, they do not specify the baggage allowance on their e-ticket. Details of these rights are published at EU airports and are also available from your airline. Accommodation (if included) is based on twin share unless otherwise indicated. Coronavirus FAQ | StudentUniverse Canada No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. If your airline does appear to . Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. For many airlines, the credit is good through December 31, 2020. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Studentuniverse Reviews | Read Customer Service Reviews of If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. On the checkout page you can enter the details of the card you will be using. Search for the total number in your party and log in (or Sign up) as yourself. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Refund Policy. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. Sometimes airlines provide us with fares we cannot display online, even to our members. We recommend that you consult with your doctor or specialist clinic before commencing travel. If you need information regarding visa and other travel document requirements for your trip please let us know. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). Fulfillment of a request cannot be guaranteed. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Packages cover a To make a booking, click "Buy Now" and follow the prompts that appear on-screen. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Conditions can change rapidly in a country at any time. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. You will need to input your traveling companions' details before entering your credit card information. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Take advantage of our promo codes and special offers to save even more. We believe that travel is essential to a modern education and that students return enlightened and inspired. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. You can also update your email address to a more permanent one on your account any time. On the ticket, they have a link to go to the website of the airline. These include: In these instances, you would need to contact us for help completing your booking. However, ***** policy allows rescheduling of your flights until September 2023. If this is not the case, you must let us know. Yes, same airline. Are the prices I see on your site in U.S. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Your travel credit and expiration date can be found in My Wallet. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). Coronavirus Airline Policies - StudentUniverse At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). Airlines have been updating their policies regularly as the situation is still changing. These policies and rules are binding on you, so be sure to review them before purchase. The airline will determine eligibility requirements for your companion prior to your purchase. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. Your travel credit is associated with your original booking. Please note that we can *NOT* reinstate your flights for you if you cancel them. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. DONT BUY REFUND POLICIES. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Can I Trust StudentUniverse? [2023 Reviews] Pros, Cons, Bottom Line If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. If youd like to check what your airline is offering, you can check out the airline policies directly. Verify your student status to purchase exclusive student fares. Does The StudentUniverse Check Student Status? By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. The credit will be for the remaining amount of your ticket. If you want to pay separately, you will need to make multiple purchases. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. Log in (or join) to see if you are eligible. Bad. Reviews. Yes, and this depends on the airline's policy. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Please note that this does not mean that your order has been accepted. Studentuniverse Refund Policy Promo Code : r/DiscountSuave Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. The credit is a one-time use, not like a gift card where you can use it for multiple things. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. Tuition and Fee Policies in the Event of Campus Closure. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees.
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