We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Gonzalo literally made every activity fun. Amazing resort, unparalleled service, and some tips before you head out. This wine tastes bad. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. Be prepared to pay for the experience though. He leads the daytime activities. The volume of activities on offer really takes this resort into the upper echelons of all-inclusive resorts in regards to keeping you entertained. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. The real differentiator is the staff. The famous Chitzen Itza is just a few hours away and is well worth a visit. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. Kind of a let down. Pool rules say you cannot take them out of the water, but everybody does. Cancun. The Hibachi (Spice) - WOW! We also use third-party cookies that help us analyze and understand how you use this website. I would recommend you go there, much better value. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Does Excellence Riviera Cancun have airport transportation? The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! So, you were never too far away from a member of staff that could help you out. It is mandatory to procure user consent prior to running these cookies on your website. Too many photo ops to mention!The meh.Food. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. Tripadvisor performs checks on reviews. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. SPORTS & ACTIVITIES Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. Its a really strong drink offering. Cleaning round the clock. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. It was hard to stay in vacation mode when my phone was always with me. Its a very smooth process. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. See more questions & answers about this hotel from the Tripadvisor community. Our first stay in 2019, Playa Mujeres was 5-stars all they way. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. For us, at InspoVacay the drinks offering is a very important aspect of an all-inclusive. The grounds are gorgeous. As the water is pretty choppy. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. The resort was apparently full, but it really didn't feel like it. There is a golf course located right next to the resort. 11/10 rating. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. These are just some of the people that make the ERC so special for. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. A. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area They are large beautiful rooms with great amenities. Pools: The pools are gorgeous and relaxing, but get our first complaint. We estimate they took away about 25% of the pool chairs and restaurant seats. Cancun hotel zone, PDC, Playa Mujeres, Isla Mujeres??? Each night it felt like we were whisked off to a faraway location with some really solid eateries. Can't complain about eating next to the ocean with chips and guac. If seafood is your thing then this is the restaurant for you. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. The Good. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. These cookies will be stored in your browser only with your consent. Lastly, bring lots of smaller bills for tips! The only downside which was no fault of the resort was the seaweed. The staff speaks multiple languages, including English and Spanish. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. We're in Mexico - there's no reason to have bad tequila at the bars. Is it safe to get a taxi from Cancun airport? We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. Brands such as Grey Goose, Johnny Walker Black are available. For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. It is not necessary. Because the ocean was not appealing, the pool areas were packed. All of the team members go above and beyond for service. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. Fun and tasty. Please, receive our warmest regards from The Excellence Collection. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. So what keeps us coming back? Stocked Mini-bar with all of the goodies you could ever need. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. So worth the upgrades. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. They were waiting with a very comfortable luxury SUV for us outside the airport. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. Just remember to speak a little louder and clearer than usual and that overcomes the issue. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. Spanish Hotel Firms Will Build Jamaica Worker Housing. All of the shows were amazing. This category only includes cookies that ensures basic functionalities and security features of the website. Toggle Excellence Riviera Cancun. We really cant fault the resort for its cleanliness. Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. Our second time staying at an Excellence resort. We had the test after lunch and had results before dinner delivered in an email. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. . The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. What are some of the property amenities at Excellence Riviera Cancun? Repeat already booked! Most of all, Gonzalo was MUY excelente! They made our stay so much more special. They were so attentive and we had so much fun dancing and doing activities with them. It was a bit stinky at times though. Does the Excellence Riviera Cancun offer a shuttle service from the Airport. We talk about changes to the resort, our experience. We managed to make it to the ocean once but it took a little liquid courage to do so. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. Come together, come alone, regardless you will have an amazing time. Airport - Arrival was quick and easy. Prepare by getting your name on the books and grabbing a drink, or two. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. The location of this restaurant is really lovely. Again this course is on the premium side and can cost up to $300 for around. The check-in process is really a spectacular sight to be seen. I read hundreds of reviews on Google before selecting this hotel. COVID Safety: We are vaccinated, so felt safe traveling. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. He made it so fun! It has TVs all around the bar and has a nice selection of beers and bar food options. Taxis in hotel zone are safe Also located in Spice is a Hibachi experience. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. Other than having disposable mask included in the room, nothing has changed. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. It is just a slight reduction that you wouldn't notice if you haven't been there before. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. The resort is right beside the beach town of Puerto Morelos. We appreciate all of your hard work in ensuring our vacation was top notch. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. By clicking Accept, you consent to the use of ALL the cookies. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. We hope to come back in the next few years! The resort was impeccably clean. Usually there are more floats out of the water than in the water. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. We would suggest booking before you go. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . Please, receive our warmest regards from The Excellence Collection. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. Review tags are currently only available for English language reviews. Federal 307 Chet-Pto. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. A. Riviera Cancun is located around 10 miles from the main Cancun party area, so if that is your vibe you can still get a Taxi out there. The poolside food options are pizza and cheeseburgers. 18+. more. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. If you have been to an Excellence resort before these restaurants will be familiar to you. Lock in the lowest price from these sites. The pool scene at the Excellence Riviera Cancun is first rate. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. Alejandro at the bar with the pizza oven is great too. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. If youre not too fussed about the price of the treatments. We at InspoVacay prefer a more condensed offering. We worked out our new flights and needed to change our airport transfer. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve.
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