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The email then disappeared from my inbox! Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? this is not right for all of us, to be told by one of your employs, well im really sorry but our systems are down. I did call them to day trying to explain but they wanted the plate number when I dont have. sanef Operations customer service email address CustomerService@dartford-crossing-charge.service.gov.uk, The SANEF website is https://www.saneftolling.co.uk/, I have received a PCN last week and I am looking to pay just the crossing as it is the first time this happened but I cannot see any option to do that on the PCN I received. You should be fine. 6 weeks later I received a PCN for 72.50 and a warning letter saying that as it was my first offence I could pay the 2.50 charge. Went across the crossing at around 1pm on 28 June. What is being done by the highways agency to address this scam This is initially a 70 fine, reduced to 35 if paid within 14 days. Its a bit sneaky, but last time I had a PCN, I paid 5 for a trial of an online Solicitor called JustAnswer. Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. If I do (which I hope I dont) can I appeal it since I paid, albeit 8 days too late?.. now i received the penalty Charges notice of 35. Tip booking system has 1,000 no-shows per week - prompting 'be Also, does anyone know whether the first offence referred to includes both non-payment penalties of a return trip (taken during one single day) or whether it includes the very first crossing only? I am now being billed for 6 for the 2 crossings and have appealed. The 14-day grace period doesnt start until yo uget the PCN. Lloyds would pay the UK Govt taxes on their profit for this sum so I decided this year to none renew my business with the UK. If I had known that I had to pay, I would have definitely paid! Thanks for the message and were glad it helped. They told me this is often the case . I look forward to your reply as soon as possible. The vehicle is electronically registered on the Motorway, and you have to pay within 5 or 6 weeks time on the website. It is not setup and an honest way, more like a cowboy clampers style. Thanks, Hi Paul, not sure if you received a reply to your question on the Dartford Crossing, but over the weekend i received notice of a fine for a crossing made in December last year, if you did find out if there was a time limit would you please let me know. Find out what you can do to beat the Dartford fines right here. I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. If you send in your Dart Charge PCN challenge by the 14th day, your PCN will be set on hold at 35, in . Dont trust HMG Agencies? People cannot travel without the stress of thinking, will I get a congestion charge, a toll charge, parking ticket, overtime parking ticket etc. steve. Pretty disapointed that i had opened an account and monies were taken without my permission. I completely agree. Data protection she said. If you get a Dart Charge PCN, I recommend checking its correct. I think lawyers should step in and file a case against them. This is not fair! Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! Just another trick to try and get your money. Crossed on Saturday for the first time. The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. Details of the success of any such actions would be interesting to know. Using their automated telephone service, I have been told that the money has been taken for the registered crossings I have made. Your email address will not be published. If this is not done, the firm will send another email with a 5.00 admin charge attached still much lower than the 70 fine the Government would levy after just one day even if you dont get the email until you get back from your holiday. We have paid (so as not to incur further fines) but are disputing it. He then said no you paid on the 8th of Feb for a crossing on the 1st of feb. when i advised this was incorrect he said that the fine is for non payment on the 1st of Feb. i advised quite clearly his letter stated the 8th of Feb and i had never recieved anything regarding the 1st Feb. I paid the Dart Charge online after the midnight dateline but before receiving the penalty notice. How can this be? 00000727412022FYfalse000002342600003152560000013372http://fasb.org/us-gaap/2022#AccountingStandardsUpdate201613Memberhttp://fasb.org/us-gaap/2022# . There should be a clear distinction made between people who have paid the charge before a PCN is issued (ie. Enter postcode of the tunnel or your destination where you can pay. I have used the dart pay system many times before, and paid successfully. no barriers, no man at the tollbooths and I cant remember any sign over there The result? Were my receipt clearly shows a payment of 5.00 was made and confirmed by my credit card statement , He couldnt do anything about it accept advise my to appeal in writing and to include copies of all my evidence receipt, credit card statement. i have recieved another letter stating i havent paid and now have a fine of 107.50. The 5 we paid is just sitting on an account to be used against future crossings. My bank statement shows that I did pay. BTW as for cutting crossing times, why did it take me 25 minutes on a Sunday afternoon? though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, Motorists are using the system to dodge dart penalty charges theyre sent. The consequences of this mean you must also pay an extra 50% within fourteen (14) days of receiving it. Local Authority Parking Fine Appeal Letter - Template A Dart Charge PCN is just simply a 70 penalty issued to you for not paying the river. But I only paid today 1 September. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. Had exactly the same problem phoned and was told it was not possible to pay after midnight on the day after the crossing. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. What an absolute racket! This is the first time I forgot to pay. It should have done for a first offence. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? Sorry to hear about the problems. I also paid before getting fined, well you do when you suddenly remember after a holiday!! This is a ridiculous situation where drivers should be able to attempt to pay but have it refused if not liable. How can you expect less tech-savvy foreigners or with a poor grasp of the english language to understand any of this? Heres how to appeal if youve feel youve been issued an incorrect or unfair penalty charge. Im told, nicely , that if its my 1st offence ,often they only ask for the 2.50. Okay so Im receiving penalties for a man who doesnt live at my house! I called them and appealed but appeal was rejected and they said my payment will be held it on account of future crossings. Ive just received 2 letters from JBW claiming that I owe a total of just under 400 for crossing the Dartford crossing on the 28/6/2015. If you have not paid by midnight on the day after you use the crossing you will be issued with a penalty charge of 70, on top of the original crossing charge. Its a lease car, so Ive never heard a thing since from either them, or the lease company Completely unaware, Call 0300 123 1059, and explain your situation to them and theyll send you some appeal forms, I just hope theyre successful, How this can be a fair, or cost-effective process is beyond me having never had som much as a parking ticket in my life, taking me to court for paying a 2.50 a day late is ludicrous. This is the third time this month that we are caught in your ineffective and time consuming communication system. Evidence is key on all appeals. PDF Form TE9 Witness statement - unpaid penalty charge - GOV.UK I see it is run by Sanef, same as the French Toll roads, might it not be an idea to allow folk who have one to use the the Sanef sensor. Dart charge penalty - Bromptonaut. I will look into it to confirm the situation. Have I any chance of appealing against this unreasonable charge? Please find enclosed evidence to this effect, in the form of [give details and why it backs up your case]. They have prepared scripts to cut you down when they are speaking to you. Having now read up on line it seems would shouldnt have been so honest and hasty in paying. I think it was a mistake removing the barrier as they know people will forget and they will make more money. I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. If the Dart Charge Penalty Charge Notice isn't paid within 28 days of the offence, then a Charge Certificate is sent and the fine will . I pity those who have to make the journey on a weekday rush hour. But on 20 July they posted me penalty charge notice, with no mention of a 14-day period! Try this, AndroidGeobells Location ReminderAlert yourself when you reach or pass a certain location.Get it here. It was over two weeks ago I made a fleeting visit and the signs are appalling. I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. Lost PCN Number? What To Do Next - MoneyNerd In spite of the fact that I am personally involved in the situation and feel aggrieved, these reasons have been carefully considered and I hope you will find that they are moderate and focused.