Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. I installed the outlook App on my iPad and it works perfectly I'm afraid. 23-04-2021 Those who leave have their email account terminated and closed 90 days later. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Delays in Emails being delivered can arise from a multitude of reasons. We shall never know, but fingers are firmly crossed that the service will return to normal. Accounts that are inactive for six months are deleted automatically. ), on If you click on them we may earn a small commission. mingoslkd, call 11h33 This started suddenly about 5 or 6 weeks ago. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. This was a pain, but I went along with it or else I couldnt use email. It is very annoying, I hope you guys reach me out soon. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 11h05. Some links in this article may be affiliate links. Page 1 of 2 1 2 Last Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Apple may provide or recommend responses as a possible solution based on the information Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Have you had the chance to try the steps in the article below? This amount is subject to change until you make payment. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of This site contains user submitted content, comments and opinions and is for informational purposes on 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Various errors messages. If not, how do we get a moderator involved? What does this mean? With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 It takes a while to get a reply from the Postmaster but they will respond. Ive also tried not using advanced settings at all with exactly the same results as described above. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. How can we as customers get BTs attention and ensure that there is a fix? So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Those who wish to hold on to their email account just have to log in from time to time to keep it active. Though any rejection on our side should be returned back to the sender as a bounce. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. We repeated the test and the same thing happened. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. on We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. 15h31. to know I'm not alone. Emails from btinternet.com addresses not received. - Plusnet I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. That helps us fund This Is Money, and keep it free to use. iPad is working ok. Copyright 1995-2023 eBay Inc. All Rights Reserved. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Emails from BTInternet.com not being received in Mail What do I have to change to make my emails send? None of the posts I have seen are the same as my problem however. Thank you for your follow up. I have deleted the app and reinstalled it. Announcements, Guides & Community Updates. Incoming mail works, but unable to send anything. Typical script! While members are not getting emails, they do appear as posts on the Google Groups page. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Sky allows former customers to keep their email account free of charge and indefinitely. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. for DISH Protect Silver unless you call to cancel. Today all of our emails addresses would receive, but not send. P.S. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! 26-08-2021 Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. The worrying thing is I don't know how many other emails I'm not receiving. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 13-07-2019 I am using the Outlook app on a Samsung phone. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Comic should be in the grade given in the listing title. 3) Import all of your contacts from your old account to your new one. If you're having problems, try logging in to webmail. So hardly time for a timeout to have occurred. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on only. What can we help with? Has anyone experienced this problem. My email is not sending from my iMac (iCloud). Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Our Gmail accounts work on all our devices. If that doesn't fix the problem, see the next section. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. 23-04-2021 Thank you, JW. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Looking through previous posts I see this has been a regular problem. Don't forget online banking, streaming services and social media accounts. Neither of these has solved my problem. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. We do not allow any commercial relationship to affect our editorial independence. Why? All postings and use of the content on this site are subject to the. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 14-07-2019 'I have always used the same email address,' says Dave, 79, from Cambridge. This is going to need looking at by their email support team. Not receiving @btinternet email - Microsoft Community https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. I consistently receive this warning: whenever I try. Sadly not the same as my experience. 16h34. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. What does this mean? 26-08-2021 I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Please check your email settings. 15h27, on I changed "Authentication" to "Password" and clicked on "Save". Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. 20h13. I can take the same message and copy it into gmail and send from there and it gets through with no problem. 4) Send an email to your main contacts to let them know your new email address. They forecast a response within 72 hours. A warm welcome to the forums. 14h17, on All other emails to other systems have no issues. About 4 days letter I get a reply saying the message could not be delivered. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. on 19-12-2022 It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Below is an article to help guide you through the process. Emails from btinternet.com addresses not received. RobbieMac. . omissions and conduct of any third parties in connection with or related to your use of the site. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. Many customers find the BT community forum is a great way of getting help. The accounts work on BT Webmail, both to receive and send. 20h31, on 23-04-2021 Any ideas? If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". You can send and receive messages, but not actively manage the account. on The problem usually resolves its self in a day or two. 21h18, I have got my email working again. TalkTalk allows you to access your email account for 12 months after you switch. Unable to send mails to btinternet addresses - Plusnet on On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Problems with sending btinternet emails t - Apple Community If not, how do we get a moderator involved? Can send emails fine from any other account. After 6 mos., if selected you will be billed $10.99/mo. 17h25. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. on We have received reports that emails to btinternet.com email addresses are being blocked. Last Thursday, I stopped receiving email from my @btinternet.com account. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 26-08-2021 Outlook.com not sending emails to btinternet email addresses I spoke too soon. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Log out of your email account then, Using an email program? It is they that should investigate why other email providers don't have this problem. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). 26-08-2021 For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Today all of our emails addresses would receive, but not send. The article below can help if you do not have any other user account to test with. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. You should however check that your email clients are using the correct settings as per this link. Will post any update that I get. Our standard shipping option is via Royal Mail airmail. MisterW, bobpullen. I have it in a notepad file as well if that makes it more readable. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 19-12-2022 Fix a problem | BT Help So, I did checked around it seems that smtp is not working. 6) Make a list of all of the accounts and logins that are linked to your old email address. You can send and receive messages, but not actively manage the account. on No disrespect intended as your advice is probably based on years of experience of BTs service! None of the posts I have seen are the same as my problem however. The account I am using is Gmail (the google mail). Also one of the two that I received recently was sent in December. Not receiving all emails on btinternet account - UKGSer Sorry but how do I PM you, and what details do you need? This is a BT residential customer to customer forum. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. BT internet email problem Hi. 23-04-2021 23-04-2021 23-04-2021 9h25 on Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Having the same problem myself today - unable to send emails from my @btinternet.com account. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. 2 days ago I suddenly stopped being able to send emails and get the message below. 16:52 EST 04 Mar 2023 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 11-07-2019 2. Switching email address if you have never done so before can feel like a daunting task. 19-12-2022 These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. I have the exact same problem. Log in issues. 14-07-2019 Examination of the message heads of the delayed emails might be informative. I cannot send even the simplest of messages this morning. It might be worth changing your SMTP port to see if that helps. 2 users liked/thanked this post: Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 25-08-2021 We can't ditch our broadband we'll lose our email address! Terms and conditions of the sale . Solved: Unable to send email from Outlook app - BT Community BT Email - best practices for postmasters and senders of email. You can usually find the option to redirect in the inbox settings of your old email account. Surface mail is also available; please e-mail us for . All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. A workaround would be to use another SMTP - for example gmail if you have a google account. BT are blocking the complete domain which the sender is sending from. 14h56, on One further piece of information. You may have to register before you can post: click the register link above to proceed. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Outlook emails not being received by btinternet.com addresses What does this mean? on The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". This amount is subject to change until you make payment. Many have had the same address since they first went online many years ago. Please update the server configuration to continue connecting to this account", with the option to cancel or update. A forum where Apple customers help each other with their products. 26-08-2021 - edited Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Solved: btinternet email server refusing to send outgoing - BT Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. This amount includes applicable customs duties, taxes, brokerage and other fees. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. I can't afford the risk.'. Rachel Rickard Straus, Financial Mail On Sunday This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. BT Email: I can't send or receive email | BT Help - BT.com They also sent a test email from a PC using an outlook client and that didn't come through either. I have exactly the same problem and would love to get a solution. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Has anyone else encountered this and found a solution ? BT need to deal with this at a high level, NOT an individual user's account. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Yesterday, I managed to contact BT via webchat. Thank you anyway. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Your post does not go to BT. Does anybody have any idea how I can resolve this, other than changing ISP. Thanks for the suggestion. Anyone else experienced this and got any suggestions on how to proceed? Has anyone experienced this problem. When this happens. 10h38 Email headers can be found by looking at the email item's properties. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. There'll likely be four of these, two from BT servers and two from Plusnet servers. I cannot send even the simplest of messages this morning. It's not just that there has been a delay. 13h52. Policies vary between broadband providers. To start viewing messages, select the forum that you want to visit from the selection below. 3 users liked/thanked this post: And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. 26-08-2021 btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 11h40. Anyone else experiencing the same issues? Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. I consistently receive this warning:whenever I try. Something went wrong. 23-04-2021 I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Also, the web interface seems to be working just fine. We appreciate you reaching out to us about Mail. 15h24. Hopefully, we can get this resolved quickly. 15h04. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. on At my age, I just don't have the energy to set up a new email address and tell everyone.'. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". I have a group of 14 people set up under Outlook 365. Can I move my BT Email address to another account? Email: timforrester@btinternet.com. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 14h08. It's good (???) PaddyB. As soon as I removed that link all was well again. Does anyone have any other suggestions please?? I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 14-07-2019 This has made me want to look a bit further and so I found the Community. I have a group of 14 people set up under Outlook 365. The problem is also affected by the addressee. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. For additional information, see the Global Shipping Program. Townman, Gandalf, anneoconnor. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. 2 users liked/thanked this post: I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). I exited and restarted Mail and was then able to send emails again. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Last week I phones an advisor with a somewhat similar response. 19-12-2022 It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Delays in Emails being delivered can arise from a multitude of reasons. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Why cant my email address have BT.com in the display name? Thanks for the super fast analysis and reply. Go back to: Email help. provided; every potential issue may involve several factors not detailed in the conversations Have you had the chance to check if the issue persists on a different user account?